Support Center

1. What is Zucini?

Zucini is an AI-powered health and fitness app that helps you generate personalized recipes based on your dietary preferences, allergies, and fitness goals. It also provides estimated nutritional information for each recipe.

2. How do I sign up?

You can sign up using your Google account. Simply download the app from the Apple App Store or Google Play Store, and follow the sign-in process.

3. Is the nutritional information 100% accurate?

No, the nutritional data is AI-generated and should be considered an estimate. For personalized health or dietary guidance, we recommend consulting a healthcare professional.

4. How does the subscription work?

We offer monthly, quarterly, and yearly subscription plans. All purchases and cancellations are managed through the App Store or Play Store. Visit your device settings to manage your subscription.

5. Can I cancel or get a refund?

Yes, but refunds are handled by Apple or Google depending on your platform.

• Apple's refund request page
• Google Play refund help

6. How do I request deletion of my account data?

You can request deletion of your account data in two ways:

• If you have the app installed: Go to Profile → Settings → Account Settings → Delete Account → Select a reason → Click the DELETE button.
• If you don't have the app: Please fill out our Data Deletion Request Form with your registered email and phone number.

For any questions or follow-ups regarding your data deletion request, please email us at support@zucini.co.

How do I delete my account?

Please email us at support@zucini.co with the subject line "Account Deletion Request" and your registered email. We'll process it within 5–7 business days.

Is my data secure?

Yes, we use Firebase and industry-standard encryption practices to keep your data safe. Read more in our Privacy Policy.

The app is crashing or not loading properly. What should I do?

Try restarting the app or reinstalling it. If the problem persists, contact us with your device details, app version, and a short description of the issue.

Can I use Zucini without an internet connection?

No, Zucini requires an internet connection to generate recipes and fetch relevant data.